Considering “workplace levers” in managing office politics…

Management can be difficult. As you have read from my previous posts the most important resource of any business is its employees. If a manager is unable to effectively communicate and utilize their employees, he or she will not be managing for very long. Leverage is a principle often utilized to discuss financial debt in … Continue reading Considering “workplace levers” in managing office politics…

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Customer service — Alert Active Engagement vs. Distracted Passive Engagement…

A worker with voice low, eyes down, distracted by smartphone in their hand, "welcome to _______ how may we assist you?" Distracted Passive Engagement is a buzz kill. Customer service in it's simplest form is an opportunity to tell the story of your business. When a customer steps into your business, on the surface they're … Continue reading Customer service — Alert Active Engagement vs. Distracted Passive Engagement…

The manager’s to-do list

What is the life of a manager... Reconciliation of payments Price strategy Cash flow statements Profit and loss statements Operations management Maintenance of facilities Human Resources What a to-do list... Suffice to say, that list could keep going. Out of all of those ingredients that define the "life of a manger" which ingredient means the … Continue reading The manager’s to-do list