Managing conflict…

You don't have to be a manager to run into circumstances that make you want to claw your hair out. Managing conflicts in the retail market space is like pouring a cold cup of water in a glass during the summertime. What I'm trying to get at folks, is that you're going to have to … Continue reading Managing conflict…

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Who is your customer

I got into a rather interesting discussion with a friend recently. He works in higher education and asked me the following question after reading my blog post Considering "workplace levers" in office politics... "At a university, who is your customer...the student or the parent of the student?" My response was quick.. The student is the … Continue reading Who is your customer

Considering “workplace levers” in managing office politics…

Management can be difficult. As you have read from my previous posts the most important resource of any business is its employees. If a manager is unable to effectively communicate and utilize their employees, he or she will not be managing for very long. Leverage is a principle often utilized to discuss financial debt in … Continue reading Considering “workplace levers” in managing office politics…

Customer service — Alert Active Engagement vs. Distracted Passive Engagement…

A worker with voice low, eyes down, distracted by smartphone in their hand, "welcome to _______ how may we assist you?" Distracted Passive Engagement is a buzz kill. Customer service in it's simplest form is an opportunity to tell the story of your business. When a customer steps into your business, on the surface they're … Continue reading Customer service — Alert Active Engagement vs. Distracted Passive Engagement…

A B-school essay from a Pharmacist’s perspective

My Operations Management (OM) Professor in B-school had one question for our final exam. Explain if this course will or will not be relevant in your chosen profession or career path? I revisited my short summary a few days ago and considered the role of the Pharmacist in relation to the current healthcare model. How … Continue reading A B-school essay from a Pharmacist’s perspective

Buckets in the Pharmacy? A look at pharmacy operations…

I'm a visual person. In the pharmacy, visual cues help me make quick decisions regarding prescription status. As a student at a "chain pharmacy" I would put prescriptions in blue buckets or red buckets. Blue buckets for folks picking up their prescriptions in one to two hours, and red buckets for folks picking up in … Continue reading Buckets in the Pharmacy? A look at pharmacy operations…

Life of the manager— Think. Reflect. Improve!

What are you doing? Are you faking it till you make it? What's the plan? Solve the problem! You don't know what you're talking about! The more education I attained the more I realized that I had built a catalog of reference points. We read, we learn, and hopefully when the time comes we are … Continue reading Life of the manager— Think. Reflect. Improve!

Prior Authorizations: what can you do to help your prescribers

Prior Authorizations (PAs) are forms that are completed by the prescriber or prescriber's agent (person that completes the form for the prescriber's signature) for the patient to receive his or her medication. Reason's for prior authorizations include: cost of the medication, the quantity of medication prescribed, early refills, off label use of a medication, or … Continue reading Prior Authorizations: what can you do to help your prescribers

The cost of pharmaceutical compounding…

"Ya'll charged me $45, and the pharmacy up the street said they were gonna charge me $400!" When searching for a pharmacy that compounds; ask the pharmacist if they're able to file a claim for the prescription under the patient's pharmacy benefits policy. If a member of the staff states that the pharmacy can not … Continue reading The cost of pharmaceutical compounding…