How to approach meeting someone for the first time…

So…what do you do for a living? We all have our canned answers to describe ourselves to the strangers that ask us this question. So…I suppose for a moment, pause and reflect upon the answers you have given throughout the years. Think of those times you were hesitant to state your job title; and also … Continue reading How to approach meeting someone for the first time…

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Who is your customer

I got into a rather interesting discussion with a friend recently. He works in higher education and asked me the following question after reading my blog post Considering "workplace levers" in office politics... "At a university, who is your customer...the student or the parent of the student?" My response was quick.. The student is the … Continue reading Who is your customer

Considering “workplace levers” in managing office politics…

Management can be difficult. As you have read from my previous posts the most important resource of any business is its employees. If a manager is unable to effectively communicate and utilize their employees, he or she will not be managing for very long. Leverage is a principle often utilized to discuss financial debt in … Continue reading Considering “workplace levers” in managing office politics…

Customer service — Alert Active Engagement vs. Distracted Passive Engagement…

A worker with voice low, eyes down, distracted by smartphone in their hand, "welcome to _______ how may we assist you?" Distracted Passive Engagement is a buzz kill. Customer service in it's simplest form is an opportunity to tell the story of your business. When a customer steps into your business, on the surface they're … Continue reading Customer service — Alert Active Engagement vs. Distracted Passive Engagement…

A B-school essay from a Pharmacist’s perspective

My Operations Management (OM) Professor in B-school had one question for our final exam. Explain if this course will or will not be relevant in your chosen profession or career path? I revisited my short summary a few days ago and considered the role of the Pharmacist in relation to the current healthcare model. How … Continue reading A B-school essay from a Pharmacist’s perspective

Rebaked PIE…Pharmacist Industry Engineer

It's not always about how much money a business makes; oftentimes its more important to understand how much money the business can save. I asked a Pharmacist the following question: "Who is probably the most famous and richest industrial engineer? Your hint... he grew up in Mobile, AL?" He paused and thought about it for a … Continue reading Rebaked PIE…Pharmacist Industry Engineer

Buckets in the Pharmacy? A look at pharmacy operations…

I'm a visual person. In the pharmacy, visual cues help me make quick decisions regarding prescription status. As a student at a "chain pharmacy" I would put prescriptions in blue buckets or red buckets. Blue buckets for folks picking up their prescriptions in one to two hours, and red buckets for folks picking up in … Continue reading Buckets in the Pharmacy? A look at pharmacy operations…

Life of the manager— Think. Reflect. Improve!

What are you doing? Are you faking it till you make it? What's the plan? Solve the problem! You don't know what you're talking about! The more education I attained the more I realized that I had built a catalog of reference points. We read, we learn, and hopefully when the time comes we are … Continue reading Life of the manager— Think. Reflect. Improve!