Glorifying your creator; and then using the talents bestowed upon you to be of service.
Out of of all the things I’ve contemplated, it finally hit me one day that to really live life and enjoy it, you have to be okay with three facts. These are just my three facts that help keep me in check!
1) Its not about you! Meaning stop being self centered and consider the existence around you and make your actions lead to positive energy. Which can lead to good vibes and better outcomes.
2) Be of service! If you’ve found yourself in a rut, the easiest thing you can do is figure out how to be of service to someone else in need. In doing so, you will relieve the temptation to “beat yourself up” over past mistakes, hangups, or hurts. Being helpful not only helps others, it will help you.
3) Listen closely, so that you can learn. Everyday, wake up and and give thanks. Next, listen to the people that you meet. At the end of the day, ask yourself, “what did they teach me? What did I learn?” You will realize that you will be more mindful and respectful of others. We are all teaching each other daily. Recognize a persons good outputs and mimic those. Be a student of positives so that the negatives won’t completely tear you down. You can learn a lot by simply listening!
Leadership is difficult. The most important thing you can do on your journey to becoming a more well rounded leader is to reflect upon yourself and your own personal actions. There was a period of time in my management journey where I took cues and pages out of the book of people that “had done it before me”.
There was a mishmash of all types of leadership styles that I saw. Some of the leaders yelled. Some of the leaders might fire you before a dime hit the floor. Some leaders lead by example. Some leaders documented, documented, documented — because as this person stated “if you don’t document it, it never happened”. As you can guess, that last method created a tad bit of distrust between management and employee.
I realized my limitations very quickly as a leader. First, I lacked the knowledge of business language. And I set out on a journey reading books about business. Essentially, I kept gravitating towards the pocket MBA type of books. I looked at those books so much, that I decided to just try B-school for myself. This while helping to steer an organization that at the time was only 1 year old.
It was stressful process, working on the degree while managing the business; but I quickly learned that I enjoyed my classes. And the classes where giving me foundational pieces of information that would help me lead a more efficient business. Marketing strategy, operations management, accounting, finance to name a few were books I just kept reviewing.
B-school gave me a perspective on the science of business. At the same time, I was fulfilling a craving desire that I didn’t even realize that I had. Then, I would stumble upon those pesky management classes; that discussed managerial philosophy and the history of the industrial revolution and it’s impact on labor. How do you coach an employee to be productive? What workflows and processes do you need to have in place to effectively retain human beings? The science of business was great. While the sociology and humanism aspects of business were more difficult topics for me to decipher, because those concepts were not as black and white.
I thought about the stressors I had been under. The stress to make things happen, create, and effectively budget while leading the ship. And I realized something…. I had these high expectations of others, and what their performance should look like. However, was I looking in the mirror and evaluating my own performance? I had employed some of the wrong cues in my leadership. The leaders before me meant well, but one size didn’t fit all. I was going to have to employ new tactics to reduce my employee turnover rate.
Was it everyone else’s fault? Did they not understand what I wanted — they just don’t see my vision? Or better yet, was it my fault and I needed to learn how to be a more effective communicator. A better leader?
The moral of this story is this…
1st — Understanding the history of human resource management is by far the chapter of any management book that you must read and re-read and study most closely. Can you hire well, and then after you hire well, can you retain quality people to help fulfill the vision that you see for your organization?
2nd — If you look up one day, and you realize that everyone is making the mistake and people just can’t understand your high standards. Take a moment, pause, and reflect and ask yourself, “are they the problem or am I the problem?” It’s funny how that can happen so quickly. Leaders tend to create a bubble for themselves. Before you know it, you’re living in a bubble where everyone else is wrong, and you’re the only one with all the answers. Remember, theres more than one way to get to a right answer in the “real world.” If you think everyone is crazy and you’re the only one that is right… or better yet, if you find yourself in a time of your life when everyone wants to run from you and you can’t figure it out… Realize that you… Yes, you the magical leader that can do no wrong, needs to reflect and look in the mirror. Take a close look and maybe find some friends and family in your life to remind you of all the times you’ve been wrong!
Two points that I hope you take a moment to consider. I hope that if leadership is the path that you’ve taken, you can always take a moment to re-evaluate yourself. Please make time to be around people that don’t think like you. It will push you to be better and do better. You need the perspective of a lot of people to truly impact the lives of millions.
A list of small truths that I’ve come across and reflected upon..this is by no means is a complete repository of all the information that I’ve taken in. But I thought it would be nice to share as I recently had this conversation, and felt that it was very helpful for the person to hear.
1. Be peculiar — to be peculiar means to be strange, odd, or different. Realize that it’s okay for people to not understand your vision. Follow your own personal truth and set out on achieving the dreams and goals that you believe God has set out for you on this journey of life.
2. Understand that 1 out of 2 people will dislike you. This therefore means that 1 out of 2 people will like you. The most successful people in this world understand this to be true. You will not be liked by everyone. And your ideas and conclusions regarding this life may be misinterpreted. But set your goals to a life of trying to be better each day. By creating this small habit, you will build value and trust within your community. Therefore, people that really know you, will fully understand that your intentions are to do no harm to others. Search for a meaning of helping and being of service. Ultimately who you are and what you’ve done to serve others will not fully be recognized while your footsteps walk this earthly life.
3. Realize that all relationships come to a conclusion. Whether it be because of your choice or Gods will. When dealing with others, do you focus on what the person does wrong or what the person does well? We all focus on negativity, it’s the easier to do. But to truly move forward in this world, you have to have optimism while also remaining firm in reality. Simply put, you’re a cynical optimist! 🙂
4. Lastly, in all your relationships, never attempt to hold a person back from what God wants them to be. It reflects poor character and has poor outcomes for building sustainable relationships and trust with others. You will be perceived as an enemy rather than a friend if you come off as a pest, obstacle, or unnatural deterrent to another man or woman’s goals. Please don’t be that person! There is enough in this life to go around for everyone.
Keep pressing forward. As you move forward in this day, remember the following regarding the “spirit of doubt”:
It is human nature to remember the bad instead of the good.
It is human nature to look for whats wrong instead of right.
It is human nature to focus on your failures rather than your success.
To move forward in this life you can not bask in the past. You must be present in the here and now to remain motivated to move forward for the sake of your future.
Remember your failures, and remember those things that you wish you got right and yet got wrong. But only bask in the remembrance of failures for a moment.
The thoughts of failures in the moment can and should be used in a manner to allow for you to refocus your energies on maximizing your current opportunities. Please use those thoughts as a map. And with that map reroute your position(s) in a manner to help you gain the correct route for success that you desire.
I am a first generation pharmacist. I didn’t grow up knowing pharmacists. And I never considered the profession until my high school chemistry teacher told me to consider it as a career path. Once I got to college, I was filled with self doubt as to if I could even accomplish the goal of becoming a health care professional.
I dabbled with various career paths: medicine, physical therapy, etc.. But in the back of my mind, I kept considering what my high school chemistry told me.
I had a college professor my junior and senior year that often spent time coaching us “students” prior to his lecture. At the time I really think much of it, but after self reflection, I realize now that he was offering us “self help” sessions. He wanted us to reach our goals, He wanted to coach you people up to reach their full potential. I naturally gravitated to his candor, spirit, teaching prowess, and charm. And it was simply because he cared.
3 Points to consider:
Listen to your family and friends when it comes to what they tell you are your natural strengths.
Listen carefully to the people that you respect, and carefully begin crafting a list of what you’re naturally gifted at.
Summary of why these ideas are important
It’s very tempting in this life to focus on what you’re not got at. You may even spend alot of time on the things you’re not good at, attempting to overcompensate for your lack of talent in that particular facet of life. However, it’s best that you focus your energy on your God given gifts.
So you’re saying, “forget what you’re not good at?” Nope… I’m not saying that. You still must put the work in to become a well rounded individual; use your time wisely and take advantage of your gifts to maximize your potential.
Once you have reached a conclusion about your strengths, weaknesses, and goals — you must stay focused on the the process that must be undertaken to reach your endpoint. For example, to reach my goal of becoming a pharmacist, one of the endpoints I had to reach was gaining admission to pharmacy school. Write down the process that you must undertake to get from Point A to Point Z. Once the steps have been written down and confirmed with much thought, begin using checklists and a calendar to determine how much time it will take you to reach your desired goal.
Leave no steps in the process blank. Think of what will go right and what will go wrong? Prepare yourself for an outcome that you may not even like, but all the while — remain persistent in achieving what you have determined to be the endpoint.
I call it DR. CC. It’s a mnemonic device that I use to remind me to stay focused on the things that I feel like I can control in this fast paced life.
D stands for Dependable.
R stands for Reliability.
C, the first C stands for Consistency.
C, the last C — stands for see things to Completion.
To be dependable and reliable are one in the same. In terms of how I place it in a sentence as a use to reflect upon daily duties and tasks to complete, I think of the following… Be as dependable and reliable as a Toyota Camry. We can all agree, the only thing that most Camry’s need are gas, an occasional oil change, and maintenance.
Never get to up or down. Remain consistent in your daily tasks, and strive for daily outputs that match or exceed the outputs you put forth the day before. As they say, Rome wasn’t built in a day.
Last, but not least… Complete the tasks that you’ve started once you’ve begun. This is particularly important in pharmacy, because it reduces error. See things to completion both at work and at home.
Thanks for taking the time to review this message. And maybe you’ll remember the mnemonic DR. CC! Hopefully it can help you create small improvements in your work and personal life that can help you improve your daily outputs and maximize your potential.
The course will be completed using your standard textbooks and my lesson manual.
I will upload my personal lecture audio under this post throughout our 8 weeks together.
The lesson manual includes content covering 8 lessons, quizzes, previous final exams, and information pertaining to how to conduct yourself on externship. Please use this manual as your guide to complete this course. It will take both in class and out of class studying to complete each of the 8 lessons. Each lesson should take you at least 4 hours to cover.
Please refer back to the lessons as needed.
I will not print lessons, it is up to you to follow the material accordingly. The links are below.
Quiz 1 will be given on May 14, 2019. You will have 45 minutes to complete the quiz (9am – 945am). There will be a brief break and then a review of the quiz by your instructor for the remainder of the class.
Quiz 2 for May 15, 2019 will be rescheduled. We will instead cover Lesson 3 and go into more depth review of the material thus far. We will also have a lab to get hands on knowledge of the material covered.
Homework — please continue to keep studying the top 200 drugs from your text. You should now be memorizing pages 4, 5, and 6 of the top 200 from your workbook.
Quiz 2 will be next Wednesday May 22, 2019 over the top 200. Use previous quizzes from last year to study for Quiz 2. There will be 75 questions on quiz 2 and you will have 1 hour to complete the quiz.
To receive extra credit on quiz 2, please look over the top 200 and type up a summary on 25 drugs of your choice. For each medication — list the brand name of the drug, the generic name of the drug, the classification of the drug, and the body part the drug acts on.
For example… ProAir HFA is an inhaler and is classified as a respiratory agent, the generic name is Albuterol HFA and the body part that the drug acts on is the lungs. The drug acts in a manner to open the airways so that a person can breath normally.
If you type up 25 drugs and do it as I’ve asked you, you can receive up to 25 points extra credit on quiz 2. Remember, it must be typed!!! And you must turn this in on Tuesday May 21, 2019 to receive credit.
Please continue to look over the externship material. Sign the final page of the agreement, informing me that you’re committed to a 40 hour externship, and please talk to DHR and/or JCCEO to inform them of your intentions to become a registered pharmacy technician — you need to be registered prior to going on externship. This costs $103.
Tuesday May 21, 2019 we reviewed Lesson 3 and began covering Lesson 4. We finished the first problem in Lesson 5. Please work on the second question in Lesson 5 and read Chapter 6.
Audio from Tuesday May 21, 2019:
Wednesday May 22, 2019 the second quiz for this session was administered.
After taking into account the 25 point bonus — the class average for quiz 2 was 77.8%
A review of Chapter 6 continued during this lecture post quiz. Please continue to work on Chapter 6 and review Lesson 1-Lesson 5 for class next week.
Tuesday May 28, 2019 the third quiz was administered by Janiece. All those present received a 100% on the quiz.
Wednesday May 29, 2019 we completed Lesson 7 — please continue to review Lesson 7. We reviewed Lesson 5.
Lecture Audio May 29, 2019:
For Quiz 4 prepare in this way:
Memorize section A conversions from Lesson 5
Be prepared to answer multiple choice questions that relate to prescription examples Baby Girl Roberts, Janet Jackson, and Henry Ford from Lesson 5.
Lastly, review the Alligation Hydrocortisone example that can be found on page 184 in your text. This example will be used for your quiz.
June 4, 2019 the quiz will be 25 questions. We will then review Quiz 4 –> proceed to a lab on compounding –> and review Lesson 8.
Please review your syllabus, our time together is nearing the end.
June 4 — Quiz 4 and practical compounding lab
June 18 — Final Exam
June 19 — Review of the Final Exam administered on the 18th and Final Grades
Please continue to study, work diligently on your pharmacy technician registration, work on your resume’, and begin submitting applications to local pharmacies
If you find a job as a pharmacy technician or as a pharmacy cashier prior to externship, you will not have to complete an externship.
50 point extra credit!!!!!!
Write two paragraphs describing each lesson that we have completed thus far. We have completed Lessons 1, 2, 3, 4, 5, 7.
Give 2 examples from each lesson and why each example is important in becoming a pharmacy technician.
For example in your paragraph you describe Pharmacy Technician Registration in the State of Alabama…
In Lesson 1 we discussed how to become registered as a pharmacy technician. It is important that pharmacy technicians know that in the State of Alabama we register by using albop.com. The annual fee is $103 with renewals occurring in odd years.
Remember 2 examples from each lesson, each example should be 1 paragraph in length. This must be typed. 12 point font. Times New Roman. Double spaced.
If anytime remains we will begin covering Lesson 8.
Externships will be emailed out this Friday June 8, 2019. It is your responsibility to contact the Pharmacy Managers/Lead Technicians to setup days that you can complete your 40 hours of training. You will have 3 weeks to complete training. You are exempt from externship if you have found a job in Pharmacy.
June 11 2019 — Janiece will cover Lesson 8/Discuss Externship
June 12 2019 — Practice Final Examination/Discuss Externship
Link to practice final exam — please use your books and internet to study
We all have our canned answers to describe ourselves to the strangers that ask us this question. So…I suppose for a moment, pause and reflect upon the answers you have given throughout the years.
Think of those times you were hesitant to state your job title; and also think of those times you were proud to state your job title. Consider the times you were either happy, sad, or indifferent when someone asked you “what do you do for a living.” One thing is for certain; professional competence, college diplomas, jobs, and socio-economic status do not correlate to happiness, fulfillment, and satisfaction.
We are all on a wave but each person’s wave has different lengths. Being self aware and cognizant of this fact provides each of us with small boosts to our emotional intelligence score.
The dreaded “first impression” can certainly have different outcomes when you’re able to live in the moment of a conversation instead of replaying canned questions and answers.
If we agree that human beings are much more than job descriptors and titles; consider your own life story…
If someone had to introduce you in front of an audience; would you expect them to come to the microphone and blurt out your job title and degrees… then walk away from the microphone and sit back down?
Maya Angelou famously said, “At the end of the day people won’t remember what you said or did, they will remember how you made them feel.” Ultimately, that’s what this blog post is about.
When you meet people for the first time, please let the experience be organic. Leave the canned answers and questions in the pantry closet. I have learned from my own personal experiences that this is an important concept to apply in my life. By making this small decision, it has allowed me to not blindly box people into categories or groups—because everyone has their own story to tell.
When you meet a person for the first time, consider this… those diplomas, job titles, and trophies on the mantle are simply short highlights to the various chapters that fill a person’s unfinished book of life.
Take home statements…
You do have a life outside of your career…reciprocate this truth when meeting people for the first time by not immediately going for the “what do you do for a living” question.
Throw the canned questions and answers in the garbage. They will help your conversations be more refreshing and organic.
Instead of asking people what they do for a living, ask instead, “can you please tell me about yourself?” This allows people to have a moment of reflection. They then have an opportunity to decide if they would like to tell you their personal story.
You don’t have to be a manager to run into circumstances that make you want to claw your hair out. Managing conflicts in the retail market space is like pouring a cold cup of water in a glass during the summertime. What I’m trying to get at folks, is that you’re going to have to learn how to deal with the emotions of your staff, your customers, and your family, and most importantly yourself.
First, I would like to come clean… I can be the worse at dealing with conflict. I’ve yelled and kicked many garbage cans.
Any person that is passionate about their craft strives for excellence; and if excellence is not achieved there will be frustration.
Before we get into managing conflict…Let’s consider the following:
On a scale of 1 to 5; how do you manage stress?
Who do you talk to about your stress?
What is your outlet for your stress?
When was your last vacation from your work?
Do you actively take time to de-stress during your workday?
Have you considered quitting your job due to stress?
How often do you raise your voice in a day, a week, a month?
How is your family life; do you spend enough time with friends and family?
How is your sleep? Have you been getting enough rest?
I bring up those questions to lead into how conflict arises. Conflicts arise with much more earnest and ease in times of stress and exhaustion. To ensure you’re at your best; make sure you at least attempt to take care of your daily needs. Eat lunch at an appropriate time, step away for a 15 minute break to clear your mind, or take a brief walk to get away from the office.
Back to conflict! Haha…
When facing conflict with customers, employees, peers, or even family— the first thing you should do is pause. The second step should be to gather your thoughts. The third step should be to listen before speaking. Pause, gather, listen.
What does it mean to pause you ask? The pause should be intentional. It helps you to refocus your energy into not speaking. Oftentimes I’ve found that immediately speaking, only pours fuel on a “gasoline conflict”.
Gather… To gather means to collect your emotions, your feelings, your worries, your fears, your anxieties. Conflict is an adrenaline rush. Having someone out the blue, just begin yelling or cursing can be a shock to your nervous system. Thus, gather yourself and consider why you’re standing presently in conflict. The pause allows you to actively choose to gather your thoughts and emotions.
Lastly, listen with intent. Your mind will without a doubt be racing toward the hills. This person did me wrong. This person is not right. This person is crazy. Be an active listener in the process towards solving the underlying issues of both your customers and staff. I’ve found that 9 times out of 10 a customer or staff member just needed a moment to be heard. It’s easy to underestimate the value of listening. It’s very easy to want to solve a problem; oftentimes the problems are simple problems that can be solved in 30 minutes or by the end of the business day. The big problems that can lead to conflict often are the problems that have been festering for months.
Conflict is around the corner. But…
Reflect and honestly evaluate your personal stressors