Who is your customer

I got into a rather interesting discussion with a friend recently. He works in higher education and asked me the following question after reading my blog post Considering "workplace levers" in office politics... "At a university, who is your customer...the student or the parent of the student?" My response was quick.. The student is the … Continue reading Who is your customer

Advertisements

Considering “workplace levers” in managing office politics…

Management can be difficult. As you have read from my previous posts the most important resource of any business is its employees. If a manager is unable to effectively communicate and utilize their employees, he or she will not be managing for very long. Leverage is a principle often utilized to discuss financial debt in … Continue reading Considering “workplace levers” in managing office politics…

A Boss, A Mentor, and the Young Man/chapter 7

Chapter 7 The Young Man feels… _____ “Mommmmmmmmmma, where the hell are you!” Carlos screamed. “Wake yo butt up boi! Get up boi” “Momma is that you,” Carlos said softly. “Boi, is you high on dope today?! It’s ya Auntie boi, wake up,” Auntie shouted. “Oh no Auntie, I’m late for work, why you let … Continue reading A Boss, A Mentor, and the Young Man/chapter 7

A Boss, A Mentor, and the Young Man/chapter 6

Chapter 6 The Young Man sleeps… _______ I laid in bed. My eyes saw the back of my eyelids for 10 hours. I woke up, ate a snack, briefly watched television, used the bathroom, and found my way back into the bed. The bed felt good. Sleep felt good. Rest felt good. I yearned for … Continue reading A Boss, A Mentor, and the Young Man/chapter 6